01
Account access
Sign-in, verification, or account access questions.
Support
Platform support.
Account access, billing, and software usage support tied to the app.
Support posture
Initial response within one business day
Founder-led support path.
This is not a 24/7 managed operations desk.
02
Billing
Checkout issues, invoices, or subscription follow-up.
03
Tool usage
Upload problems, entitlement questions, result delivery, or unexpected behavior.
04
Security concerns
Suspected account compromise or unexpected access behavior.
Use support when
You need help with sign-in, billing, delivery, entitlements, or an unexpected platform problem.
Use booking when
You need a real conversation about follow-up or scoped consulting.
Use services/contact when
You are starting a new engagement.
How to contact support
Email consulting@zokorp.com with the product name, your account email, and a short description of the issue. Initial response within one business day.
Service requests
Initial response within one business day
Security concerns
Urgent security issues are prioritized the same business day when possible
Scoped delivery
No blind pay-now consulting checkout. Scope is confirmed first, then formal estimate or invoice terms follow.
What to include
Your business email
Product name or service path involved
Estimate reference or service-request tracking code if you have one
Short summary of the problem or request